We want receiving your dog's food to be simple and worry-free. Here's everything you need to know about delivery times, costs, and shipments.
Always free in Italy on subscriptions and the Trial Box; single orders free from €100. Abroad: per-country rate, calculated at checkout.
By express courier.
Travels at room temperature.
In Italy shipping is always free on every subscription delivery and on the Trial Box. Single orders ship free from €100; below that you pay the courier rate, shown at checkout before you pay. Abroad, shipping is a per-country rate calculated at checkout. No hidden costs: the checkout total is what you pay.
Once your order has been processed, the express courier usually delivers within 24–48 hours. Times may vary slightly for more remote locations, the islands, or during particularly busy periods (holidays and promotions). We'll keep you updated if anything unexpected comes up.
Here's our little revolution: Pappa Fresh food is steam-cooked and vacuum-sealed, so it is shelf-stable and keeps for up to about 2 years at room temperature. This means that:
When your order ships, we send you a confirmation by email with the tracking number. You'll be able to follow your parcel's journey in real time until delivery. You can also find the status of your orders in your customer area.
It rarely happens, but if it does, we're here:
For any issue, write to us at info@pappafresh.it or visit our Contact page. You can also find our returns and refunds policy.
With a subscription you receive the food regularly, without having to think about it. You can choose a delivery every 2–4 weeks based on how much your dog eats, and change the frequency, bring it forward, postpone, or pause it whenever you like from your customer area. The subscription has no commitment: you're in control.