Frequently Asked Questions

Find all the answers to your questions

General Information

Pappa Fresh keeps at room temperature for up to 2 years: no fridge, no freezer. The pouches are steam-cooked and vacuum-sealed, so they stay fresh and safe with no preservatives. Once opened, keep it in the fridge and use within 2-3 days.

We deliver within 24-48 hours in Italy and abroad with a standard courier. No cold chain, no dry ice: the pouches travel at room temperature. Free shipping in Italy over €100 (always free with a subscription).

We use only fresh, human-grade ingredients: fresh Italian meats and seasonal vegetables. Some recipes include rice or oat flakes, others are grain-free (e.g. Turkey). Zero preservatives, colourings or artificial additives.

Subscription

The subscription is flexible and commitment-free. Get 30% off your first order, then save up to 32% vs single pouches, with always-free shipping. Your dog's food arrives every 4 weeks. Change, pause or cancel whenever you like.

Of course! You can rotate recipes with every delivery to give your dog some variety. Just let us know before we ship.

Yes, you can pause your subscription any time from your account or by contacting customer service. You can pause for up to 3 months.

Nutrition

Use our calculator in the "Build your plan" section by entering your dog's weight, age and activity level. We'll give you the exact, tailored portions.

Yes, you can transition gradually by mixing Pappa Fresh with kibble. Start with 25% Pappa Fresh and build up slowly over 7-10 days.

Yes. Our recipes are single-protein, and the Horse recipe uses a novel protein, ideal for dogs with food sensitivities or intolerances. Always check with your vet for specific allergies.

Health and wellbeing

Hardly: in most dogs bad breath comes from plaque and tartar, and no food, wet or dry, replaces the toothbrush. If the smell is like urine or sweet, or the dog drinks a lot and loses weight, see your vet. Read the bad breath guide →

Yes, in the first days it's common: the gut bacteria need time to adapt. That's why the switch to Pappa Fresh should take 7-10 days, replacing a quarter of the ration every two days. If the gas hasn't settled after two or three weeks, or there's diarrhoea or vomiting, talk to your vet. Read the flatulence guide →

The coat needs good-quality protein, essential fats, zinc and vitamins: with a complete food, real deficiencies are rare. Our recipes are complete and have meat as the first ingredient. But a dull coat can also come from parasites, the skin or the thyroid, and any change takes weeks. Read the shiny coat guide →

Shipping & Delivery

The pouches are cooked and vacuum-sealed, so they travel at room temperature in an ordinary parcel: no dry ice, no cold chain. They arrive fresh and ready to store in the pantry.

Yes, we deliver in Italy and abroad, islands included. Times can range from 24 hours for major cities to 48-72 hours for more remote areas.

Didn't find your answer?

Our team is always here to help

Chat with us Contact us